The Universe Store: Satisfaction Guaranteed!

If you are not completely satisfied with your purchase from Universe Productions, we will refund your purchase price in full. The purchase price is the price you paid for the Universe Productions product and does not include shipping. To obtain a refund, return the product postage prepaid in the original shipping container with proof of purchase and request a refund within 30 days of having received your order. Please let us know your reason for returning the item so we may continue to improve our products.

Universe Productions will not refund the purchase price for returned software, tapes or DVD's that are not in the original package with the original labeling on the items. This policy is to protect Universe Productions from those who would illegally duplicate Universe Productions products.

When we receive the returned product in its original packaging, we will send you your refund via first class mail on the next full business day. Universe Productions reserves the right not to fill any additional new orders for any customer or household that has requested multiple refunds.

Defective Products:
We will immediately replace any product found to be defective, at no charge to the customer. Please feel completely free to contact Universe Productions. We will make every reasonable attempt to remedy any problem with our products, and satisfy our customers. If you have any questions about this policy please email us at info@universedvd.com and we will respond promptly.